Webmail (Member Support Mailbox) Temporarily Disabled

Incident Report for Alida

Resolved

Our team has completed the patch and the Webmail (Member Support Mailbox) server is accessible again.

Thank you for your patience while our team worked to resolve this issue. We apologize for the inconvenience that it caused.
Posted Oct 22, 2026 - 13:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 12 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 11:20 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 09:03 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 06:59 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 05:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 03:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 22, 2026 - 01:05 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 23:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 21:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 19:00 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 16:55 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 14:55 EDT

Update

Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled.

The next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 13:04 EDT

Investigating

We have temporarily disabled access to our Webmail interface (Member Support Mailbox) to apply patches addressing recently identified PHP vulnerabilities. While the webmail portal is offline, you can continue to send and receive email using desktop or mobile clients configured via IMAP.

We apologize for any inconvenience and appreciate your patience while we prioritize the security of our platform. Next update will be provided in 2 hours or as soon as restoration is complete.
Posted Oct 21, 2026 - 10:58 EDT
This incident affected: Member Support Mailbox.