Alida Status

Technical Support Phone and Chat Coverage

Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels from 7 PM PST to 10 PM PST on July 31st, 2026. Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com. Thank you for your understanding.
Jul 30, 2026 - 03:10 EDT

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. To determine which pod your product instance is hosted in, please follow the steps below:

1. Login to Alida.
2. Once logged in, the pod will be located in the URL in your browser’s address bar.
For example, app.na2.alida.com

Once you have located the pod your product instance is hosted in, we highly recommend using the ‘Subscribe to Updates’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

NA2 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

EU1 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

EU2 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

AP2 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

AP3 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Technical Support Coverage Operational

Help Center & Alida Academy Operational

Member Support Mailbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

August 7 - Minor Maintenance (2hrs) Aug `8`, `2026` `00:00`-`02:00` EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:18 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 7, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1
Aug 08, 2026 - 00:00 EDT

August 21 - Major Maintenance (6hrs) Aug `22`, `2026` `00:00`-`06:00` EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 2026 - 01:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:19 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 21, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1
Aug 22, 2026 - 00:00 EDT

September 4 - Minor Maintenance (2hrs) Sep `5`, `2026` `00:00`-`02:00` EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 2026 - 01:43 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept. 4, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1
Sep 05, 2026 - 00:00 EDT

Sept 18 - Minor Maintenance (2hrs) Sep `19`, `2026` `00:00`-`02:00` EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept 18, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1
Posted on Jul 14, 2026 - 01:42 EDT

Past Incidents

Jul `30`, `2026`

Unresolved incident: Technical Support Phone and Chat Coverage.

Jul `29`, `2026`

No incidents reported.

Jul `28`, `2026`

No incidents reported.

Jul `27`, `2026`

No incidents reported.

Jul `26`, `2026`

No incidents reported.

Jul `25`, `2026`

July 24 - Minor Maintenance (2hrs)

Completed - The scheduled maintenance has been completed.
Jul 25, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 11:17 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 24, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1
Jul 25, 00:00 EDT

Jul `24`, `2026`

Technical Support Phone and Chat Coverage

Resolved - Technical Support coverage is operational.
Jul 24, 01:47 EDT

Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels from 7 PM PST to 10 PM PST on July 23rd, 2026. Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com. Thank you for your understanding.
Jul 23, 02:58 EDT

Jul `23`, `2026`

Jul `22`, `2026`

No incidents reported.

Jul `21`, `2026`

No incidents reported.

Jul `20`, `2026`

No incidents reported.

Jul `19`, `2026`

No incidents reported.

Jul `18`, `2026`

No incidents reported.

Jul `17`, `2026`

Technical Support Phone and Chat Coverage

Resolved - This incident has been resolved. Technical Support coverage is operational.
Jul 17, 01:20 EDT

Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels from 7 PM PST to 10 PM PST on July 16th, 2026. Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com. Thank you for your understanding.
Jul 16, 17:46 EDT

Jul `16`, `2026`

Error message seen when accessing Platform

Resolved - This incident (504 Gateway error message seen when attempting log in) has been resolved.
Jul 16, 06:15 EDT

Update - Our internal teams are currently investigating an error message seen when attempting to access the platform.

The outage is related to an issue with AWS and their vendor FusionAuth.
The relevant teams have been contacted, and their a looking for workarounds and a solution.

On Alida's end this outage is not affecting live distributions or responding.

Further details will be provided as soon as more information becomes available.
Jul 16, 05:51 EDT

Update - We are continuing to investigate this issue.
Jul 16, 04:53 EDT

Update - We are continuing to investigate this issue.
Jul 16, 04:52 EDT

Investigating - Our internal teams are currently investigating an error message seen when attempting to access the platform.
The full scope of this error is still under investigation.

Further details will be provided as soon as more information becomes available.
Jul 16, 04:31 EDT

System Status

About This Site

Scheduled Maintenance

August 7 - Minor Maintenance (2hrs) Aug 8, 2026 00:00-02:00 EDT

August 21 - Major Maintenance (6hrs) Aug 22, 2026 00:00-06:00 EDT

September 4 - Minor Maintenance (2hrs) Sep 5, 2026 00:00-02:00 EDT

Sept 18 - Minor Maintenance (2hrs) Sep 19, 2026 00:00-02:00 EDT

Past Incidents

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

Jul 27, 2026

Jul 26, 2026

Jul 25, 2026

Jul 24, 2026

Jul 23, 2026

Jul 22, 2026

Jul 21, 2026

Jul 20, 2026

Jul 19, 2026

Jul 18, 2026

Jul 17, 2026

Jul 16, 2026

August 7 - Minor Maintenance (2hrs) Aug `8`, `2026` `00:00`-`02:00` EDT

August 21 - Major Maintenance (6hrs) Aug `22`, `2026` `00:00`-`06:00` EDT

September 4 - Minor Maintenance (2hrs) Sep `5`, `2026` `00:00`-`02:00` EDT

Sept 18 - Minor Maintenance (2hrs) Sep `19`, `2026` `00:00`-`02:00` EDT

Jul `30`, `2026`

Jul `29`, `2026`

Jul `28`, `2026`

Jul `27`, `2026`

Jul `26`, `2026`

Jul `25`, `2026`

Jul `24`, `2026`

Jul `23`, `2026`

Jul `22`, `2026`

Jul `21`, `2026`

Jul `20`, `2026`

Jul `19`, `2026`

Jul `18`, `2026`

Jul `17`, `2026`

Jul `16`, `2026`