Identified - The issue has been identified and a fix is being implemented.
Dec 3, 19:24 EST
Update - We are continuing to investigate this issue.
Dec 3, 15:02 EST
Investigating - We are currently investigating this issue. Members at this time are unable to access their Profile Settings, and admins are unable to access the Monitor tab, or export Forum participation data at this time.

Alida Sparq Forums are still functioning normally otherwise and members are still able to participate and access Forums.
Dec 3, 13:15 EST

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Degraded Performance
Sparq 3 ? Degraded Performance
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Degraded Performance
Sparq 3 ? Degraded Performance
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Degraded Performance
Sparq 3 ? Degraded Performance
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Degraded Performance
Sparq 3 ? Degraded Performance
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Degraded Performance
Sparq 3 ? Degraded Performance
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Dec 11, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Oct 27, 20:49 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan 8, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Nov 27, 00:25 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan 22, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Nov 27, 00:27 EST
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020

Unresolved incident: Issues accessing areas of Alida Sparq Forums.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020
Resolved - This incident has been resolved.
Nov 30, 14:42 EST
Investigating - We are currently investigating an issue that is causing degraded survey performance for EU2 communities in Sparq 3.
Nov 30, 12:06 EST
Nov 29, 2020

No incidents reported.

Nov 28, 2020
Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov 27, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Sep 30, 00:24 EDT
Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.