All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 21,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:42 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Feb. 4, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jan 6, 23:33 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Feb. 18,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jan 6, 23:43 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Mar. 4, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jan 6, 23:51 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Mar. 18,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jan 7, 00:14 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Apr. 1,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jan 7, 00:17 EST
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022
Completed - The scheduled maintenance has been completed.
Jan 8, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 7, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Sep 21, 00:41 EDT
Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.