All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (May 14, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 12, 03:35 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (May 28th, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:01 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Jun 11,2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:21 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Jun 25,2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:24 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (July 9, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 23:12 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (July 23, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 23:20 EDT
Past Incidents
May 11, 2021
Resolved - This incident has been resolved.
May 11, 21:13 EDT
Identified - We have identified an issue that is preventing customers from accessing Alida Help Center. We've reached out to our third party vendor to resolve this issue. If you require technical assistance, you can contact the Technical Support Team by emailing support@alida.com.
You may expect longer response times and if you have any urgent technical issues please call the support phone line.
May 11, 19:46 EDT
Update - We have identified an issue that is preventing customers from accessing Alida Help Center. We've reached out to our third-party vendor to resolve this issue. If you require technical assistance, you can contact the Technical Support Team by emailing support@alida.com.

You may expect longer response times and if you have any urgent technical issues please call the support phone line.
May 11, 19:45 EDT
Update - We are continuing to investigate this issue.
May 11, 18:17 EDT
Investigating - We have identified an issue that is preventing customers from accessing Alida Help Center. If you require technical assistance, you can contact the Technical Support Team by emailing support@alida.com
May 11, 18:13 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Apr 30, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Apr 12, 03:28 EDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.