All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Apr 30, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 12, 03:28 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (May 14, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 12, 03:35 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (May 28th, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:01 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Jun 11,2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:21 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Jun 25,2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 22:24 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (July 9, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 23:12 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (July 23, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Apr 20, 23:20 EDT
Past Incidents
Apr 21, 2021

No incidents reported today.

Apr 20, 2021

No incidents reported.

Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 15:55 EDT
Update - We are continuing to investigate this issue.
Apr 19, 14:18 EDT
Investigating - We are currently experiencing degraded EU1 performance in the EMEA region and are working to resolve this issue as soon as possible. This is currently affecting admin logging and Survey Responding.
Apr 19, 14:17 EDT
Apr 18, 2021

No incidents reported.

Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Apr 16, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Feb 17, 00:37 EST
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.