All Systems Operational

About This Site

The Vision Critical product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & VC Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Aug 21, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jun 19, 00:33 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept 4, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Jun 19, 00:40 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept 18, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Aug 12, 01:23 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 01:31 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 2, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Aug 12, 01:27 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 16, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Aug 12, 01:30 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 30, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Aug 12, 01:35 EDT
Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 00:06 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Aug 7. 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Jun 19, 00:28 EDT
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.