All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan 22, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Nov 27, 00:27 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Feb 5, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Dec 29, 17:47 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Feb 19, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Dec 29, 17:51 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Mar 5, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Dec 29, 17:53 EST
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - In testing updates for the Status Page, a notification message was sent out by accident. The previous notification should be ignored as the platform is functioning normally. We apologize for this inconvenience.
Jan 15, 17:20 EST
Update - We are continuing to investigate this issue.
Jan 15, 17:09 EST
Investigating - Test Message.
Our engineering team has identified issues accessing hubs on a subset of communities. Members and Users who are attempting to access hubs will receive an error page. Teams are working to resolve this issue.
Jan 15, 17:08 EST
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:01 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan 8, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Nov 27, 00:25 EST
Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.