Alida Status

System Status:

All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational

Sparq 3 Operational

Sparq 1/Power Surveys Operational

Idea Screen Operational

Touchpoint Operational

NA2 Operational

Sparq 3 Operational

Sparq 1/Power Surveys Operational

Touchpoint Operational

EU1 Operational

Sparq 3 Operational

Sparq 1/Power Surveys Operational

Touchpoint Operational

EU2 Operational

Sparq 3 Operational

Sparq 1/Power Surveys Operational

Touchpoint Operational

AP2 Operational

Sparq 3 Operational

Sparq 1/Power Surveys Operational

Touchpoint Operational

Help Center & Alida Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

December 11th - Minor Maintenance (2hrs) Dec 11, 00:00-02:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Dec. 10, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:26 EDT

December 25th - Major Maintenance (6hrs) Dec 25, 00:00-06:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Dec. 24, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:36 EDT

January 8th - Minor Maintenance (2hrs) Jan 8, 00:00-02:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 7, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:41 EDT

January 22nd - Major Maintenance (6hrs) Jan 22, 00:00-06:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 21,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:42 EDT

Past Incidents

Nov 28, 2021

No incidents reported today.

Nov 27, 2021

November 27th - Major Maintenance (6hrs)

Completed - The scheduled maintenance has been completed.
Nov 27, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov. 26, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Sep 21, 00:03 EDT

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Report loading error in AP2

Resolved - This issue has been resolved now.
Nov 22, 23:50 EST

Monitoring - A fix has been implemented and the reports seems to be loading now. We are currently monitoring to see if there are any other issues.
Nov 22, 21:48 EST

Investigating - There's currently an issue that is impacting subgroups of clients in AP2 pod, where the platform fails to load the reports and gives an umbrella error. Our engineers are currently investigating this issue and working towards a solution.
Nov 22, 21:28 EST

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Performance Issues in NA2

Resolved - This incident has been resolved.
Nov 18, 10:12 EST

Investigating - Some users may experience severe latency/performance issues when trying to load certain pages in NA2 communities, especially the Surveys page, or specific surveys. We are currently investigating this incident.
Nov 18, 07:59 EST

Nov 17, 2021

No incidents reported.

Nov 16, 2021

Loading Error in Sparq 3

Resolved - This issue has been resolved
Nov 16, 19:10 EST

Monitoring - A fix has been released into production to address this and we confirmed in our tests that the platform is now loading. We are currently monitoring the situation to see if there are any other issues.
Nov 16, 17:38 EST

Investigating - There's currently an issue that is impacting subgroups of clients where the platform fails to load after logging in /or accessing different areas of the platform. Our engineers are working towards a solution.
Nov 16, 17:18 EST

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.