All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Mar 19, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Feb 17, 00:32 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Apr 2, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Feb 17, 00:36 EST
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Apr 16, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Feb 17, 00:37 EST
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM (Mar 5, 2021)
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Dec 29, 17:53 EST
Mar 5, 2021

No incidents reported.

Mar 4, 2021
Resolved - This incident has been resolved.
Mar 4, 14:59 EST
Monitoring - Teams have made changes on the backend to address this issue and can confirm Batch Data Export requests successfully completing. We're currently monitoring the system in the meantime.
Mar 3, 20:00 EST
Identified - Teams are continuing investigations into an issue impacting APIs. A subset of communities trying batch data exports via API requests may be experiencing issues.
Mar 3, 19:24 EST
Investigating - There is currently a known issue impacting APIs that engineering is investigating. A subset of communities trying batch data exports via API requests may be experiencing issues.
Mar 3, 14:50 EST
Mar 3, 2021
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.