All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & Alida Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
October 30th - Major Maintenance (6hrs) Oct 29, 21:00 - Oct 30, 03:00 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct. 29,2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 20, 23:52 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov. 1, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 20, 23:54 EDT
November 27th - Major Maintenance (6hrs) Nov 26, 21:00 - Nov 27, 03:00 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov. 26, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:03 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Dec. 10, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:26 EDT
December 25th - Major Maintenance (6hrs) Dec 24, 21:00 - Dec 25, 03:00 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Dec. 24, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:36 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 7, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:41 EDT
January 22nd - Major Maintenance (6hrs) Jan 21, 21:00 - Jan 22, 03:00 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Jan. 21,2022
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Posted on Sep 21, 00:42 EDT
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - This incident has been resolved.
Oct 21, 16:46 EDT
Update - Our engineers continue to investigate and work on a fix for this issue. For the interim, closing your browser fully and trying again, restarting your computer, clearing your cookies/cache, or using a different browser resolves this issue.
Oct 21, 10:21 EDT
Update - Our engineers continue to investigate and work on a fix for this issue. For the interim, closing your browser fully and trying again, restarting your computer, clearing your cookies/cache, or using a different browser resolves this issue.
Oct 21, 02:45 EDT
Update - Our engineers continue to investigate this issue. For the interim, closing your browser fully and trying again, restarting your computer, clearing your cookies/cache, or using a different browser resolves this issue.
Oct 21, 00:33 EDT
Update - We are continuing to work on a fix for this issue. For the interim, closing your browser fully and trying again, restarting your computer, clearing your cookies/cache, or using a different browser resolves this issue.
Oct 20, 22:03 EDT
Identified - There's currently an intemittent issue that is impacting subgroups of clients where the platform fails to load after logging in. Our engineers are working towards a solution. For the interim, closing your browser fully and trying again, restarting your computer, clearing your cookies/cache, or using a different browser resolves this issue.
Oct 20, 20:34 EDT
Oct 20, 2021
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct. 16, 2021
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Jul 15, 21:01 EDT
Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 15:00 EDT
Monitoring - We previously identified an intermittent issue with our servers that was impacting access to the platform and causing studies and reports to fail to fully load. Our engineers have implemented a solution and we're currently monitoring.
Oct 15, 14:40 EDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.