All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. Follow the steps below to determine which pod your product instance is hosted in:

Sparq 3: To identify which region your Insight Community is hosted in, login to Sparq 3. Once logged in, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na2.visioncritical.com/c/vci-ui-shell/#home

Sparq 1: To identify which region your Insight Community is hosted in, login to Sparq 1, and click ‘Community Metrics’ from the ‘Sparq Next Gen’ menu. When viewing your Health Metrics, look at the URL in your browser’s address bar, and you will see your pod.
Eg: na1.visioncritical.com/c/vci-ui-shell/#metrics

Idea Screen: All Idea Screen instances are located in the NA1 pod.

Once you have located the pod your application is hosted in, we highly recommend using the ‘Subscribe’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Idea Screen Operational
Touchpoint Operational
NA2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU1 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
EU2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
AP2 Operational
Sparq 3 ? Operational
Sparq 1/Power Surveys ? Operational
Touchpoint Operational
Help Center & VC Academy ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 01:31 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 2, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Aug 12, 01:27 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 16, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Aug 12, 01:30 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Oct 30, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Aug 12, 01:35 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov 13, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Sep 30, 00:21 EDT
We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Nov 27, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 3:00 PM
Posted on Sep 30, 00:24 EDT
Past Incidents
Oct 1, 2020

No incidents reported today.

Sep 30, 2020

No incidents reported.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:02 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept 18, 2020
EST: 12:00 AM
GMT: 4:00 AM
AEST: 2:00 PM
Aug 12, 01:23 EDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.