Resolved
The Alida platform login issues have now been resolved. We appreciate your patience and apologize for the inconvenience this has caused.
Posted Oct 21, 2026 - 16:08 EDT
Investigating
We are currently investigating an issue where it is not possible to log into the Alida platform via SSO or email and password login. This issue is not impacting the ability for members to respond to surveys or logging into the Member Hub.
Our teams are looking into this with the highest priority. Thank you for your patience while we work to resolve this issue.
Posted Oct 21, 2026 - 16:01 EDT
This incident affected: NA1 / AP1 (Insight Community, Surveys, Power Surveys, Hubs, Touchpoint, Analytics, Actions, Technical Support Coverage), NA2 (Insight Community, Surveys, Power Surveys, Hubs, Touchpoint, Analytics, Actions), EU1 (Insight Community, Surveys, Power Surveys, Hubs, Touchpoint, Analytics, Actions), EU2 (Insight Community, Surveys, Power Surveys, Hubs, Touchpoint, Analytics, Actions), and AP2 (Insight Community, Surveys, Power Surveys, Hubs, Touchpoint, Analytics, Actions).