Issues accessing areas of Alida Sparq Forums

Incident Report for Alida

Resolved

This incident has been resolved.

Posted Dec 04, 2020 - 16:21 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 03, 2020 - 19:24 EST

Update

We are continuing to investigate this issue.

Posted Dec 03, 2020 - 15:02 EST

Investigating

We are currently investigating this issue. Members at this time are unable to access their Profile Settings, and admins are unable to access the Monitor tab, or export Forum participation data at this time.

Alida Sparq Forums are still functioning normally otherwise and members are still able to participate and access Forums.

Posted Dec 03, 2020 - 13:15 EST

This incident affected: NA1 / AP1 (Insight Community), NA2 (Insight Community), EU1 (Insight Community), EU2 (Insight Community), and AP2 (Insight Community).