Issues with Batch Data Exports using API

Incident Report for Alida

Resolved

This incident has been resolved.

Posted Mar 04, 2021 - 14:59 EST

Monitoring

Teams have made changes on the backend to address this issue and can confirm Batch Data Export requests successfully completing. We're currently monitoring the system in the meantime.

Posted Mar 03, 2021 - 20:00 EST

Identified

Teams are continuing investigations into an issue impacting APIs. A subset of communities trying batch data exports via API requests may be experiencing issues.

Posted Mar 03, 2021 - 19:24 EST

Investigating

There is currently a known issue impacting APIs that engineering is investigating. A subset of communities trying batch data exports via API requests may be experiencing issues.

Posted Mar 03, 2021 - 14:50 EST

This incident affected: NA1 / AP1 (Insight Community), NA2 (Insight Community), and EU2 (Insight Community).